Data Protection Policy

HOPESTARFLY is committed to protecting the privacy of our global clients, commercial partners, and professional associates. This Privacy Statement explains how we collect, use, and safeguard your information when you interact with our official website submit technical inquiries for drones and accessories, or engage in a professional relationship with us.

1. Categories of Information We Collect

To provide industry-leading products and support, we collect information necessary for professional interaction and commercial execution:

Digital Operational Data: When you browse our website, we automatically collect technical identifiers such as IP addresses, browser types, and engagement data related to our product specifications and technical whitepapers.

Professional Identification: Name, job title, company name, department, business email address, office/mobile phone number, and corporate address.

Commercial and Technical Inquiries: Details regarding your specific requirements (e.g., UAV models, propulsion system specifications, industrial application scenarios), records of professional summits attended, and formal communication history.

2. How We Collect Your Information

Information is gathered through established professional channels:

  • Professional Public Sources: To facilitate potential partnerships, we may verify details via official corporate websites or professional networking platforms.
  • Direct Communication: Information you provide by completing the “Request a Quote” or “Contact Us” forms on our website, or by contacting our sales and engineering teams via email.
  • Industry Events: Contact details exchanged during international exhibitions, drone technology demonstrations, or corporate meetings.

3. Legal Basis and Purpose of Processing

In accordance with global data protection standards, we process information only under valid legal grounds to ensure transparency and security.

Contractual FulfillmentWe process your professional information to execute our obligations. This includes responding to technical inquiries, providing formal quotations, managing international logistics and customs documentation for equipment delivery, and providing specialized after-sales technical support.

Legitimate Business InterestsWe utilize technical data to maintain the integrity and performance of our digital interface. This involves analyzing site traffic to optimize our user experience, ensuring the security of our corporate infrastructure against unauthorized access, and managing our global supply chain to meet client demands efficiently.

Corporate CommunicationsWith your consent or within the scope of an existing professional relationship, we may use your business contact details to share critical updates regarding new hardware releases, firmware advisories, or invitations to exclusive industry demonstrations. You may opt out of these communications at any time.

Regulatory ComplianceWe may process and disclose information as necessitated by international trade laws, export controls, tax regulations, or in response to mandatory legal requests from relevant government authorities.

4. Information Sharing and Third-Party Tools

HOPESTARFLY does not sell personal or professional information to third parties. Data is only shared with authorized partners to facilitate global operations:

  • Authorized Affiliates: Information may be shared within our corporate group to provide localized technical assistance and consistent account management.
  • Technical Analytics: We utilize industry-standard tools such as Google Analytics to understand user engagement and improve our website performance.
  • Global Logistics: Professional contact and delivery details are shared with international carriers (e.g., DHL, FedEx, UPS) to ensure the secure transit of drones and components.

5. Data Retention

We adhere to the principle of “storage limitation” to ensure data is not retained longer than necessary:

  • Established Partners: Information is retained for the duration of the professional relationship and for a subsequent period (typically 5-10 years) as dictated by international tax and trade audit requirements.
  • Prospective Clients: If no formal commercial relationship is established, contact data is typically retained for three (3) years following the last point of contact.

6. International Data Transfers

As HOPESTARFLY operates on a global scale, your data may be processed in jurisdictions outside of your residence. We implement rigorous safeguards, including Standard Contractual Clauses (SCCs), to ensure your information receives a high level of protection regardless of the processing location.

7. Your Rights and Choices

We respect your rights regarding your professional information:

  • Communication Preferences: You may unsubscribe from commercial updates at any time via the “Unsubscribe” link in our correspondence or by contacting us directly.
  • Access and Rectification: You may request a summary of the data we hold or update inaccurate professional details.
  • Deletion and Objection: You may request the deletion of your data when it is no longer required for legal or contractual fulfillment.

8. Contact Us

If you have questions regarding this Privacy Statement or our handling of your personal information, would like to lodge a complaint, or wish to contact our Data Protection Officer, please contact us using the contact information listed below. We will promptly address your concern and strive to reach a satisfactory resolution.

Email:[email protected]